Refunds, Order Changes, and Cancellations

Understandably, personalized and custom items may not be returned for a refund.

We will use reasonable efforts, upon your request, to change or cancel your order prior to production. If the order has not yet started the production process, no additional change or cancellation fees will be applied. If your order is changed, the setup fees may vary from the original quote depending on your requirements.

If the order has reached the pre-production set up phase, there may be cancellation or change charges that apply. If your order is changed, the setup fees may vary from the original quote depending on your requirements.

If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the full amount of the order for all orders canceled at this stage.

We regret that claims cannot be accepted under the following circumstances:

More than one week has passed since receipt of goods

A factual error, typo or other design flaw is discovered in the printed matter, regardless if UpDog created the data (see Proofs above)

The returned order is incomplete or has been partly used/distributed

If the order appears to have minor printing defects deemed unavoidable and/or non-critical (see full-color printing below), is soiled or shows other signs of usage

The order was damaged in transit